Return & Exchange Policy
We have a 3-day exchange policy, which means you have 3 days after receiving your item to request an exchange.
Eligibility for Exchanges
To be eligible for an exchange, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start an Exchange
To start an exchange, please contact us at customercare.wypura@gmail.com.
Please note that exchanges will need to be sent to the following address:
[INSERT RETURN ADDRESS]
If your exchange is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
For any exchange-related questions, you can always contact us at customercare.wypura@gmail.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is:
- Defective
- Damaged
- Incorrect
This will help us evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Exchangeable Items
Certain types of items cannot be returned or exchanged, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials
- Flammable liquids or gases
Please get in touch if you have questions or concerns about your specific item.
We also do not accept exchanges for:
Exchanges
The fastest way to get the item you want is to exchange the eligible item you have. Once your exchange is accepted, we’ll guide you through the next steps.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible, the item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
Refunds
We will notify you once we’ve received and inspected your returned item and let you know whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at customercare.wypura@gmail.com.
